Southwest Airlines website is back up after being down 2 hours
01:54, Dec 21, 2016
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According to tweets and several websites, the website and app went down around 11 a.m. It appeared the problems started around 2 p.m. ET. Travelers trying to check in for holiday flights or book or change flights are getting this error message: "We're working hard to get you where you want to be". Please do not refresh your browser.
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The airline said it was offering accommodations to those affected. "We appreciate our customers' patience while we work to get the website back up and running". We will automatically transfer you to Southwest.com as soon as possible. "Until full functionality is restored, customers may check in at the airport using a kiosk or by visiting a Southwest ticket counter".
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The company took to social media to let customers know the website was down and that "flexible accommodations" would be made available for those affected.
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It's five days before Christmas, and Southwest Airlines' website is down.
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